Privacy Policy

We are committed to safeguarding the privacy of all patients and visitors who use our services or visit our website; this policy sets out how we will treat your personal information. This document has been devised to reflect UK GDPR regulations. It may be updated from time to time in accordance with any new regulations.

1. Who We Are

The Spine Space is a trading name of Perfectly Aligned Chiropractic Clinics Ltd.

Company Number: 07125672
Registered Office: Eversleigh House, 497 Etruria Road, Basford, Stoke-on-Trent, ST4 6JJ
Contact Email: hello@thespinespace.co.uk

For the purposes of processing your personal data, we are the Data Controller.

2. What Personal Data Do We Collect & What Do We Do With It?

We record and collect the following categories of personal data:

Identity Data: Name, address, and date of birth.
Contact Data: Telephone numbers and email addresses.
Health Data: Medical history, symptoms, diagnosis, and treatment records.

Lawful Basis: Our lawful basis for processing your general data is Contractual (to provide you with the services you have requested). For health-related information (Special Category Data), we process this for the provision of health-related services as a regulated healthcare provider. We will only examine or treat you with your prior explicit consent.

3. Retaining Your Personal Data

We retain your data for as long as is necessary to provide care and to meet our legal and insurance obligations:

Adults: Records are retained for a minimum of eight years after your last treatment.
Children: Records are retained until the patient's 25th birthday (or 26th if they were 17 at the conclusion of treatment).

4. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: You may request a copy of the personal data we hold about you.
Right of Rectification: You may ask us to correct any inaccurate or incomplete information.
Right of Erasure/Restriction: You may request the deletion of your data, though this is subject to our legal requirement to maintain medical records for the periods stated above.

To exercise these rights, please contact our Centre Manager at the address provided in Section 1. Proof of identity will be required.

5. Data Security & Breaches

We use industry-standard security measures to protect your data. In the unlikely event of a data breach that poses a high risk to your rights, we will notify you and the Information Commissioner’s Office (ICO) without delay.

6. Cookies

Our website, www.thespinespace.co.uk, uses cookies to improve functionality and analyze site traffic. You can choose to accept or decline cookies via our cookie banner. Declining may limit your ability to use certain features of the site.

7. Third-Party Sharing

We do not sell your data. We only share information with third parties (such as your GP or insurance provider) with your explicit consent, or when required by law.

8. How to Complain

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us at the address or email provided in Section 1.